Defective/Incorrect Item

We allow returns of defective or incorrect items within three (3) business days of receipt. Items must be in original condition with all tags intact. Send us an e-mail at help@kasha.com.ph to report the defective or incorrect item.

DO NOT ship us the product until we have provided you with an authorization number. We will ship the replacement once your request has been approved and the defective or incorrect item has been shipped back to us. We will pay for the return shipping.

Poor Fit

We allow a one-time return for a change in size within three (3) business days of receipt. Items must be in original condition with all tags intact. Send us an e-mail at help@kasha.com.ph to request a change in size.

DO NOT ship us the product until we have provided you with an authorization number. We will ship the replacement once your request has been approved and the original item has been shipped back to us. We will pay for the return shipping.